Haryana Roadways Frequently Asked Questions
Common queries regarding ticket booking, refund deduction, bus amenities, and helpline numbers.
1. How to book Haryana Roadways bus ticket online?
You can book tickets online via the official portal ebooking.hrtransport.gov.in or search bus routes and timetables directly on Where Is My Bus. Select departure and destination stops, choose travel date, pick seats, and complete payment via UPI, Netbanking, or Debit/Credit card.
2. What is the cancellation refund policy for Volvo vs Ordinary buses?
If cancelled >72 hours before departure: 10% basic fare deduction for Volvo/Super Luxury and 5% for Standard/Ordinary. If cancelled <3 hours before departure, no refund is provided.
3. Are reservation fees and payment gateway charges refundable upon ticket cancellation?
No. Reservation fees, payment gateway convenience charges, and service tax/GST are non-refundable as per Haryana State Transport rules.
4. What is the Haryana Roadways Helpline / Customer Care number?
The central control room helpline is 0172-5200600 (Operational 6:00 AM to 10:00 PM). For Chandigarh HQ, call 0172-2704014; Delhi ISBT Kashmiri Gate: 011-43161053; Gurugram: 0124-2320222.
5. What is the 'Saarthi' bus service?
Saarthi is Haryana Roadways' Volvo AC luxury bus service connecting key routes like Chandigarh - Delhi ISBT, Gurugram, and IGI Airport.
6. What are BS-VI Haryana Shakti buses?
Haryana Shakti buses are 59-seater eco-friendly anti-pollutant standard buses operating with BS-VI emission compliance, featuring spacious luggage compartments.